Türk Hava Yolları

FREQUENTLY ASKED QUESTIONS (FAQ)

 

Question: Who should I get in contact with in order to benefit from services which are in Turkish Technic’s Capability List ?
Answer   : Technical Marketing and Sales Department must be contacted. The contact information for Technical Marketing and Sales Department are given below:

E-mail : tpsm@thy.com or  techmarketing@thy.com
Phone : + 90 212 463 63 00 / Ext : 9246
Fax     : + 90 212 465 25 47

 

Question : How can I reach Turkish Technic Component Capability List ?
Answer     :  You can enter the manufacturer part number in component capability list link on our website or you can get in contact with our Technical Marketing and Sales Department.

 

Question : Who should I get in contact about equipment and supply sales, leasing and exchange ?
Answer     : You must get in contact with customer support unit of our Technical Marketing and Sales Department. The contact information for customer support unit are given below:

E-mail : aog@thy.com or  tpsm@thy.com
Phone : + 90 212 463 63 00 / Ext : 9327
Direct Phone: + 90 212 465 25 06
Fax : + 90 212 465 25 47

 

Question  : Who should I get in contact about leasing tools or hangar?
Answer      : You must get in contact with customer support unit of our Technical Marketing and Sales Department. The contact information for customer support unit are given below:

E-mail : aog@thy.com  or  tpsm@thy.com
Phone : + 90 212 463 63 00 / Ext : 9327
Direct Phone: + 90 212 465 25 06
Fax : + 90 212 465 25 47

 

Question  : Is it possible to get service for a failure of an A/C, which is in Turkish Technic Capabilities, if the A/C is not on Ataturk International Airport ?
Answer     : You can get in contact with Technical Marketing and Sales Department. Technical Marketing and Sales Department will immediately evaluate your request and will get in contact with you as soon as possible:

E-mail : tpsm@thy.com or techmarketing@thy.com
Phone : + 90 212 463 63 00 / Ext : 9246
Fax : + 90 212 465 25 47